Return Policy
Return Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you are not, we are happy to assist you with a return.
Return Window
Returns are accepted within 7 days from the date you receive your item. To initiate a return, please contact us via email at shopatthedresscode@gmail.com within this time frame.
Non-Returnable Items
Please note that shoes and jewelry are final sale and cannot be returned or exchanged.
Return Process
- Initiate a return by emailing shopatthedresscode@gmail.com.
- Once we receive your request, we will provide you with a return shipping label.
- Use the provided return label to ship your item(s) back within 2 days of receiving the label.
- Please ensure the item is unused, unworn, and in its original condition with all tags and packaging intact.
Refunds
Refunds will be issued to your original payment method, minus the original shipping cost. Alternatively, you may choose to receive the refund in the form of a digital gift card to our website, with an additional $10 bonus added to your balance for future purchases. The gift card will have no expiration date.
Exchanges
We currently do not offer direct exchanges. If you'd like a different item, please initiate a return and place a new order.
If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team at shopatthedresscode@gmail.com.
Thank you for your understanding!